Information Provided Under Japan's Act on Specified Commercial Transactions

Sales Price

■ 販売価格は、表示された金額(表示価格/消費税込)と致します。
■ なお、別途配送料が掛かる場合もございます。配送料に関しては商品詳細ページをご確認ください。
■ Eチケットには追加料金がかかる場合がございます。 追加費用については、製品詳細ページを確認してください。

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■ Prices are displayed in Japanese Yen. The selling price will be the displayed amount (consumption tax included).
■ Additional shipping fees apply. Please check the respective product pages for shipping costs. Shipping fees are to be paid by the customer.
■ Based on the payment method, additional fees may occur. Please confirm with your financial institution or card issuer. All additional fees, such as transaction fees for example, are to be paid by the customer.
■ For overseas customers (outside Japan), additional currency rates and fees or taxes during customs may occur. All additional fees, such as currency rates, customs fees and taxes for example, are to be paid by the customer.
■ Customers who purchase E-Tickets, will be charged additional ticket processing fees by the ticketing company. Please check the respective event pages for the exact processing fee amount.

Timing and Method of Payment of Price

■ 支払方法
• クレジットカード決済、コンビニ決済、翌月後払い、PayPal、銀行振込、キャリア決済、楽天ペイがご利用頂けます。
■ クレジットカード決済、PayPal、キャリア決済、楽天ペイ
• 商品注文時点でお支払いが確定いたします。
■ コンビニ決済、銀行振込み
• 商品注文時点から約3日間の期限以内にお支払いをお願いいたします。支払い期限を過ぎると自動でキャンセルとなります。
■ 翌月後払い
• Paidyを通し、1ヶ月分のご利用額をまとめて、翌月10日までにコンビニや銀行振込でお支払いをお願いいたします。

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■ Payments are processed by STORES.JP.
■ The following payment methods are accepted:

CUSTOMERS OUTSIDE JAPAN
• Credit Card* (Visa, MasterCard, American Express, Diners, JCB)
• PayPal
*Please note that in some cases, credit cards from overseas might be declined.

CUSTOMERS IN JAPAN
• Credit Card (Visa, MasterCard, American Express, Diners, JCB
• PayPal
• Bank Transfer
• Convenient Store Payment
• Next Month Deferred Payment
• Carrier Payment
• Rakuten Pay

■ Payments via credit card, PayPal, carrier payment and Rakuten Pay will be confirmed and processed at the time of ordering.
■ Payments via convenience store and bank transfer need to be paid within 3 days after placing the order. If the payment has not been received with 3 days after placing the order, the order will automatically be canceled.
■ Payments via next month deferred payment need to be paid through Paidy by the 10th of the following month, via convenience store or bank transfer. If the payment has not been received by then, the order will be canceled.

Returns Policy

■ 商品に欠陥がある場合を除き、お客様のご都合による返品には応じません。
■ 発送中に破損した商品は返金いたしません。
■ Eチケットの返金は行っておりません。 イベントが当社に代わってキャンセルされた場合、チケットは返金されませんが、代わりにスケジュールを変更するための新しい日付が提供されます。

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■ All sales are final. We do not accept returns, unless the product is defective, or a wrong item has been sent.
■ We will exchange defect or wrong items for new ones. If the item was a one-of-a-kind item, we will offer an item of similar size, material and style to the customer.
■ The exchange period is 7 days, starting on the day that the item has been received by the customer (proof of delivery notice by shipping company).
■ Room fragrances (aroma essential oils blends) are only eligible for exchange, if the bottle has not been opened (sealed cap).
■ We do not refund e-tickets. In case an event gets canceled on our behalf, we do not refund the ticket, but offer a new event date instead.
■ We do not refund downloads. Digital products such as PDF files, ebooks, music, images or videos, are not eligible for returns, refunds or exchanges.
■ We do not refund any costs, such as sales price, shipping costs, currency conversion fees, transaction fees, customs fees, taxes or insurance for example.
■ We do not refund or exchange products that have been damaged or lost during shipping.

CONDITIONS
• We only accept exchange request for items that have been purchased in this online shop.
• We only accept exchange request for items that have been unused and are in original packaging.
• We only accept exchange request via the contact form.
• We do not accept exchange request by people other than the customer who has ordered the item.
• We do not accept exchange requests that exceed the 7 day exchange period.
• We do not accept returned items that have been sent through other methods than instructed.
• The following items are not eligible for exchange:
- E-Tickets
- Download items
- Items that got damaged or lost during shipping

EXCHANGE PROCEDURE
① Please contact me via the contact form, including your order number and a description of the defect or wrong item.
② In order to assess, if the item is eligible for an exchange, I might request additional information. I might ask you to send me a proof of purchase (receipt or invoice) and proof of delivery (delivery notice by shipping company). I also might request photos of the defect or wrong item. If requested, please send a copy of these documents to me via email.
③ If the item is eligible for an exchange, I will send you instructions via email on how to return the item. Please follow these instructions. I do not accept returned items that have been sent through other methods than instructed.
④ Once I have received the returned item in unused condition and with original packaging, a new item will be sent to you free of charge.

Delivery Period for Services or Goods

■ お客様のお支払いを確認後、発送の開始まで10~14営業日ほどお時間を頂いております。配送中の事故や紛失等の責任は負いかねますのでご了承くださいませ。
■ 万が一、ご注文いただいた商品の在庫がない場合は、その旨をメールにてご連絡後、ご注文をキャンセルさせていただき、在庫があるもののみでお届けさせていただきます。

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■ We offer worldwide shipping. All orders are shipped from Tokyo, Japan.
■ Orders within Japan are shipped with Japan Post. Order outside Japan are shipped with EMS (Express Mail Service by Japan Post) or Yamato.
■ All orders are shipped within 10 - 14 business days after payment has been confirmed (exceptions may apply, please check the respective product pages). Shipping might be delayed due to unforeseen events or in busy seasons. Customers will receive a confirmation email, once the order has been shipped.
■ The shipping time varies depending on the customer’s location and shipping method. Additionally, shipping might be delayed due to customs or unforeseen events.
■ We are not responsible for any delays, damages or losses during shipping and customs.

Others

CANCELATIONS
■ We do not accept order cancellations by customers.
■ We will cancel all orders that have exceeded the payment deadline.
■ We reserve the right to cancel orders of first time customers, who choose Credit Card, Next Month Deferred Payment or Carrier Payment as payment method.
■ We reserve the right to cancel orders, in the event that we suspect or detect suspicious behaviour or fraud.

LIABILITY
■ The shop owner is not liable for any damages, losses or injuries caused by the products and services sold.
■ The shop owner is not liable for any damages, losses or injuries caused during shipping.

WHOLESALE & LICENSING
■ Items bought in this shop are not to be sold in retail.
■ Items bought in this shop are not allowed to be used for commercial use, or as part of other products or services.

COPYRIGHT
■ All works sold on this website are copyrighted © by Sonja Kanno and protected under international copyright law. Any form of reproduction is prohibited without express written permission.
■ When you purchase a painting, print, object or other item, the copyright of the depicted image and design is still held by the artist. You are not allowed to copy the work, or part of the work, in any way, whether physically or digitally.
■ When you purchase a download item, the copyright of the file content is still held by the artist. You may copy the file onto other devices, and print out the document for personal use only. You are not allowed to share, modify, publish, distribute or (re-)sell the file and the content, or part of the content.

Name and Contact Information of Company

Name:カンノ ソーニャ

Address:松が谷4-25-10, 東京都 1110036

Tel:03-6231-7964

営業時間:月曜日-金曜日 10:00 〜 12:00
休業日:祝日、休暇(お知らせは「ニュース」をご覧ください)
Eメール:s a l e s [ a t ] a t e l i e r k a n n o [ d o t ] c o m
お問い合わせフォーム:https://atelierkanno.stores.jp/inquiry
■ メール、郵便、電話でのお問い合わせは受け付けておりません。 お問い合わせフォームからお問い合わせください。未承諾のオファーや広告については私に連絡しないでください。
■ We do not accept inquiries via email, postal mail or phone. Please use the contact form to contact us. Do not contact us with unsolicited services or offers.

※商品やご注文に関するお問い合わせ以外の連絡はご遠慮ください