Shipping Costs & Information
SHIPPING COSTS
All orders are shipped from Tokyo, Japan. The shipping costs depend on the size and weight of the product and the shipping destination. You can see the exact shipping costs for each item on their respective product pages:
➔ On the product page, click the link “About shipping cost” (displayed below the sales price).
Shipping costs by category
• Oil Paintings:
Japan 1,500 JPY / Overseas 6,500 JPY
• Works On Paper:
Japan 800 JPY / Overseas 2,000 JPY
• Ceramic Objects:
Japan 1,500 JPY / Overseas 6,500 JPY
• Accessories:
Japan 800 JPY / Overseas 2,500 JPY
SHIPPING METHODS
Orders within Japan are shipped with Japan Post.
International orders are shipped with EMS (Express Mail Service by Japan Post) or Yamato.
SHIPPING TIME
Orders are shipped within 5 - 7 business days after the payment has been confirmed. The shipping time depends on the shipping destination.
Approximate shipping times
• Within Japan: 3 - 7 days
• US and Europe: 1 - 6 weeks*
*Parcels may be delayed due to customs and unforeseen events. In some cases, it might take up to 2 months or more for a package to arrive.
Seasonal Delays
During busy seasons, we might need more time to prepare your order for shipping. If an artwork is on display in an exhibition at the time of purchase, the shipping might be scheduled after the exhibition has ended. You will receive a confirmation email, once your order has been shipped.
TRACKING
After your order has been shipped, you will receive an email with a tracking code and link to the shipping service website. You can check the shipping status of your package from that website. The website is available in English.
INSURANCE
Orders are not insured. If you would like to purchase shipping insurance, please contact us in advance, before you place your order. Please note that in this case, you will be charged the additional costs for the insurance. The price of the insurance varies, depending on the artwork, shipping destination, and size & weight of the package.
Please note that Atelier Sonja Kanno is not liable for any damages, losses, or injuries caused during shipping. If the item has been damaged or lost during shipping, please contact the shipping company to resolve the issue.