Shipping Costs & Information
▶︎ SHIPPING COSTS
All orders are shipped from Tokyo, Japan. The shipping costs depend on the size and weight of the product and the shipping destination. You can see the exact shipping costs for each item on their respective product pages:
➔ On the product page, click on the link “About shipping cost” (displayed below the sales price).
Please note, that if you purchase multiple items, the shipping costs for each item will be charged separately. Additionally, taxes and other fees might occur (for example during customs).
▶︎ SHIPPING METHODS
Orders within Japan are shipped with Japan Post.
International orders are shipped with EMS (Express Mail Service by Japan Post) or Yamato.
▶︎ SHIPPING TIME
Orders are usually shipped within 10 - 14 business days, after the payment has been confirmed. The shipping time depends on the shipping destination.
➔ Within Japan, it usually takes 3 - 7 days for an order to arrive.
➔ To US and Europe for example, it can take between 1 - 6 weeks or longer for an order to arrive.
Please note that the shipping time can also be delayed due to customs and unforeseen events. In some cases it might take up to 2 months or more for a package to arrive. Please understand, that during busy seasons and in certain circumstances, I might need more time to prepare your order for shipping. If an artwork is on display in an exhibition at the time of purchase, the shipping might be scheduled after the exhibition has ended. You will receive a confirmation email, once your order has been shipped.
▶︎ TRACKING
After your order has been shipped, you will receive an email with a tracking code and link to the shipping service website. You can check the shipping status of your package from there. The website is available in English.
▶︎ INSURANCE
Please note that your package is not insured.
If you would like to purchase shipping insurance, please contact me in advance, before you place your order. Please note that in this case, you will be charged the additional costs for the insurance. The price of the insurance varies, depending on the artwork, shipping destination and size & weight of the package.
Please note that I am not liable for any damages, losses or injuries caused during shipping. If the item has been damaged or lost during shipping, please contact the shipping company to resolve the issue.
For more information, please visit the FAQ page:
https://atelierkanno.stores.jp/faq